ReClick.io

Privacy Policy

1. Introduction

ReClick.io ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our digital marketing services, including Google Ads management and conversion rate optimization.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Name and contact information (email address, phone number, mailing address)
  • Business information (company name, industry, website URL)
  • Payment information (billing address, payment method details)
  • Account credentials and preferences
  • Communication records (emails, phone calls, support tickets)

2.2 Technical Information

We automatically collect certain technical information:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our website
  • Referring website information
  • Cookies and similar tracking technologies

2.3 Marketing Data

In providing our services, we may access and process:

  • Google Ads account data and campaign performance metrics
  • Website analytics and conversion tracking data
  • Customer behavior and interaction data for optimization

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and improving our digital marketing services
  • Managing Google Ads campaigns and conversion rate optimization
  • Processing payments and managing billing
  • Communicating with you about our services
  • Providing customer support and technical assistance
  • Analyzing website performance and user behavior
  • Complying with legal obligations
  • Marketing our services (with your consent)

3.1 Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contract Performance: To provide our digital marketing services as agreed in our service contract
  • Legitimate Interest: To improve our services, analyze performance, and provide customer support
  • Consent: For marketing communications and non-essential cookies (you can withdraw consent at any time)
  • Legal Obligation: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with the following third-party service providers:

  • Google: Google Ads platform, Google Analytics, and other Google services
  • Payment Processors: Stripe, PayPal, and other payment processing services
  • Email Services: Mailchimp, ConvertKit, and other email marketing platforms
  • CRM Systems: HubSpot, Salesforce, and other customer relationship management tools
  • Analytics Services: Google Analytics, Facebook Pixel, and other tracking tools

These third parties have their own privacy policies and are contractually obligated to protect your information in accordance with applicable data protection laws.

4.2 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users
  • Investigate fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Our security measures include:

  • SSL encryption for data transmission
  • Secure data storage and access controls
  • Regular security assessments and updates
  • Employee training on data protection
  • Limited access to personal information on a need-to-know basis

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and to analyze usage patterns.

6.1 Types of Cookies

  • Essential Cookies: Required for website functionality and security
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
  • Preference Cookies: Remember your settings and preferences

6.2 Managing Cookies

You can control cookies through your browser settings.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent

To exercise these rights, please contact us at hello@reclick.io.

8. Data Retention

We retain your personal information for the following periods:

  • Account Information: Retained for the duration of our business relationship plus 3 years
  • Marketing Data: Retained for 2 years after last interaction or until consent is withdrawn
  • Payment Information: Retained for 7 years for tax and accounting purposes
  • Website Analytics: Retained for 26 months (Google Analytics default)
  • Communication Records: Retained for 3 years after last contact

When we no longer need your information, we will securely delete or anonymize it. You may request earlier deletion of your data subject to legal and contractual obligations.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact: hello@reclick.io